Case Studies
Look into Locus’ proven track record of successfully serving customers from diverse industries.
Cognitive Contact Center Case Study #1
Adopt up-to-date Contact Center technology without disrupting current operation.
Cognitive Contact Center Case Study #2
Customer’ IT operations team looking to significantly improve existing QA/QC process.
AI BOTs Case Study #1
Improve Customer Experience (CX) when scheduling face-to-face and virtual medical appointments through diversified channels.
AI BOTs Case Study #2
To have a scalable Omni Channel solution that allows business to rapidly and cost-effectively answer routine queries with little or no intervention from a human agent.
IT Infra Management Case Study #1
Improvement and simplification of multiple legacy systems that have been responsible for manually intensive tasks and delays in analysis, thus resulting in low user satisfaction and unnecessary operation costs.
IT Infra Management Case Study #2
To drastically improve infrastructure monitoring, reduce downtime and accurately identify root cause on system issues.
Salesforce Case Study #1
- Build end-to-end engagement from anywhere with customer 360 - Set up new Contact Center and CRM system within shortened transition period - Service expansion to cover B2B and B2C industry
Salesforce Case Study #2
Automate and improve sales process by overcoming obstacles such as excess manual processes, lack of operational visibility and inflexible systems that cannot adjust to the changing sales strategies of companies.
Digital Experience Platform Case Study #1
Understand customers throughout stores and digital channels while delivering hyper-relevant Customer Experience across every touchpoints.
Digital Experience Platform Case Study #2
To increase the effectiveness of marketing reach by reducing unnecessary displays, and synching online and offline marketing data.
Digital Experience Platform Case Study #3
To refrain from blanket discounting, and instead, selectively offer discounts to customers who need it.
Custom Application Case Study #1
To cope with current market challenges and stay operationally efficient, stay aligned with Government's policies on sustained growth, and provide enhanced Customer Experience through up-to-date technologies.
Custom Application Case Study #2
To have a Loyalty system to offer.
Custom Application Case Study #3
As part of the digital first strategy, to allow "work from anywhere" using a mobile platform, and also making customer self-service possible.
Personal Data Protection Act Case Study #1
To stay in compliance with Thai Government's Personal Data Protection Act (PDPA); protecting data owners from unauthorized, unlawful collection, use or disclosure and processing of their personal data.
Data Management Case Study #1
To stay in compliance with BOT regulations on Data Management where data needs to be correct, cleansed, consistent and reliable, before being provided to the external party.
Data Warehouse Modernization Case Study #1
To gain insights for better decision-making through Data Warehouse modernization that will allow the storage of massive amounts of data with different formats from various sources.
Advance Big Data Analytics Case Study #1
A Data Platform to handle a massive variety and amount of data while getting deeper insights through advance analytics for a holistic picture of the whole organization and making effective business decisions.
IFRS Solution Case Study #1
To meet the financial compliance requirements relating to IFRS-17, while minimizing impact on day-to-day operations that may arise during and after the implementation phase. While IFRS-17 implementation itself was a challenge, customers also had concerns in managing and consolidating vast data sources from many different systems that would need to flow into the new IFRS-17 system.
Service Center of Excellence Case Study #1
Professional System Maintenance service that ensures better system uptime and reliability so that customers can focus on providing seamless service to their customers.
Service Center of Excellence Case Study #2
To gain better operational visibility across multiple functions of their business, while improving their development process for better delivery of products and services to customers.