AI BOTs Case Study #2

Objective:

To have a scalable Omni Channel solution that allows business to rapidly and cost-effectively answer routine queries with little or no intervention from a human agent.

Outcome:

• A new interactive channel that matches the culture and voice of your brand.
• Reduced operating cost of Customer Service by 10%, while increasing customer satisfaction by up to 30% through elimination of waiting times.  

Solution:

eVA with integration to Cognitive Engine and Clever Artificial Intelligence.