AI BOTs Case Study #1

AI BOTs Case Study #1

Objective:

Improve Customer Experience (CX) when scheduling face-to-face and virtual medical appointments through diversified channels.

Outcome:

  • Reduction of inbound calls relating to customer service, patient care and technical issues.
  • Improvement in appointment scheduling through automated prioritization.

Solution:

eVA with schedule flow integration (digital and voice channel) to the legacy system.

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