Cognitive Contact Center Case Study #2

Cognitive Contact Center Case Study #2

Objective:

Customer’ IT operations team looking to significantly improve existing QA/QC process.

Outcome:

  • Movement from Corrective to Preventive-oriented QA/QC operations with real-time quality review.

  • Transcribe voice contents to digital contents to realize cognitive use of data.

Solution:

Real-time QA/QC STT Transcription

arrow leftCognitive Contact Center Case Study #1
All Case Studies
AI BOTs Case Study #1arrow right