Cognitive Contact Center

Cloud-based CCaaS deploys AI to provide advanced self-service capabilities and intelligent customer handling in one single customer journey.

Our Cognitive Contact Center is as comprehensive as can be, with all the components required by today’s Contact Centers; it allows you to take a proactive approach in business based on real-time decisioning and machine learning.

Highlights

• Cloud-based Work from Anywhere (WFA) unties your workforce from geographic locations to give better user experience and business survivability amid pandemics.
• Digital Channels permit your contact centers to meet the demands of your customers' lifestyle, broadening access and serviceability.
• AI Chat & Voice bots enhance service quality, with the Cognitive & Conversational abilities for providing self-service capabilities.
• VDO Call enables an interactive approach and enriches Customer Experience.
• Voice Biometrics improves quality of the Customer Journey, bypassing uncomfortable and time-consuming dialogue.

Benefits

• Easy Integration: Easily deploy and administer out-of-the-box methods of integration for your CRM solution and other critical business tools.
• Reporting & Analytics: Dashboards with real-time data and historical reporting make it easy to understand your business and manage customer experiences across all channels.
• Workforce Management: Quickly generate forecasts and schedules, monitor quality and adherence and engage and empower your employees.