IT Infra Management Case Study #1

Objective:

Improvement and simplification of multiple legacy systems that have been responsible for manually intensive tasks and delays in analysis, thus resulting in low user satisfaction and unnecessary operation costs.

Outcome:

• Reduction in IT Operations cost.
• Reduction of system critical event/incidents.
• Improved speed and responsiveness with first-time fix by L1 operators.

Solution:

Consolidation of data into a single pane of glass, allowing  common view across operators, while providing analytical insights to stakeholders.