Salesforce Case Study #1

Salesforce Case Study #1

Objective:

- Build end-to-end engagement from anywhere with customer 360
- Set up new Contact Center and CRM system within shortened transition period
- Service expansion to cover B2B and B2C industry

Outcome:

  • Seamless engagement with customers through all channels for consistent, personalized experience, maximizing Customer Experience and satisfaction. 
  • Proactive engagement with customers to stay connected across all channels. 

Solution:

Salesforce.com Service Cloud

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